Why Can Autoform DM Client Not Connect to Autoform DM?

When Autoform DM and Autoform DM Client are installed on separate servers, occasional connection issues are likely to occur. These can be caused by problems with the network in general or the individual environments. Below are a few basic steps to help you try to debug any issues. If you require further assistance after taking these steps, contact Formpipe Support or your local Network Team.

Autoform DM Deployment

Before starting the tests, it is important to check that Autoform DM is deployed and working correctly. To do this, check the Deployments, as described in How Do I check the Current Deployment State of Autoform DM?

Perform a Test

To begin a test, follow these steps:

1. Log into the DM Client machine (either via RDP or other means).

2. Access the DM web interface via a web browser and log in.

If this is successful, then you know DM has been correctly deployed, and the ports are open.

If this is not successful, then you know there is an issue with either the deployment or the port.

Possible Issues

At this stage, there are three possible outcomes:

• Cannot access the Autoform DM web interface.

• Can access the Autoform DM web interface but cannot log on.

• Can access the Autoform DM web interface and log on, but DM Client won’t connect using the same details.

Cannot Access the AUTOFORM DM Web Interface

A connection/network issue normally causes this. Since you have already checked that Autoform DM is deployed correctly, check the connection between the server and the machine. This will tell you if there is an open connection between the server and the machine. To do this, follow these steps:

1. Open a Command Prompt or PowerShell via the DM Client machine.

2. Ping the DM server.

If there is no connection, contact your Network team. If there is a connection, the next step is to check the port using Telnet. To do this, follow these steps:

1. Open Windows Features and ensure the Telnet Client is enabled on your DM Client machine.

2. Issue a Telnet command to the DM server using the same port on which DM runs.

If you return a blinking cursor, the connection is successful. If it fails, it is likely a port issue.

Another possibility of connection failure is a Firewall issue. Make sure that the DM Client has access to DM through the Firewall. If this is not the case, then contact your network team or Formpipe Support.

Can Access the Autoform DM Web Interface but Cannot Log On

This can either be a credential or LDAP issue. It is recommended you try different admin credentials to reset the DM Client credentials. If you are unable to log on with any credentials, you can contact Formpipe Support.

Can Access the Autoform DM Web Interface and Log On, but DM Client Will not Connect Using the Same Details

You should contact Formpipe Support for further assistance and provide the DM Client logs in debug mode. For more details, refer to our knowledgebase articles.