MSI Installer Fails with Error Message When Upgrading
- 01 Dec 2025
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MSI Installer Fails with Error Message When Upgrading
- Updated on 01 Dec 2025
- 1 Minute to read
- Contributors
- Print
- PDF
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Note
This article describes an issue that was fixed in a previous Lasernet release. This article will be retained for reference purposes but will no longer be updated. If you have any questions, contact us via the Create Ticket button in the support portal.
This article applies to users upgrading Lasernet by uninstalling and installing software via the MSI installers.
The installation process fails due to insufficient rights to start system services.
Note
The error is not critical, and in this article there are two solutions to install the software successfully.
Affected Upgrades
From version | To version | Installation process |
|---|---|---|
10.2.x, 10.3.0 | 10.3.1 | Succeeds |
10.2.x, 10.3.0, 10.3.1 | 10.3.2 or later | Fails |
10.3.2 | Later | Succeeds |
Solution 1 – Uninstall Using Windows
We recommend that you use Windows' built-in uninstallation process before installing Lasernet. This will prevent errors from occurring during the installation process.
Follow these steps to uninstall Lasernet Server and/or Lasernet Developer:
Before running the MSI installers, navigate to Control Panel > Programs > Uninstall a program.
Run the uninstallation process for Lasernet Server and/or Lasernet Developer.
Run the MSI installers for Lasernet Server and/or Lasernet Developer.
Solution 2 – Error during Installation
If the MSI installation process fails, follow these steps:
Click Cancel to stop the installation process.
Run the MSI installer again.
Note
The installation process will not fail the second time you run the MSI installer.