Lasernet Issues and Workarounds

Note This applies to users running an older version of Lasernet (older than version 8), which is no longer supported. When a user modifies an Overlay , prints it, and imports it using Microsoft Word ® 2019, the resulting display is half the...

Known issues with Lasernet will cause some systems to crash on 31st December 2024 and 29th February 2028. The following Lasernet systems are affected: 31st December 2024: Lasernet 9.10 (and earlier) systems that use the Azure Storage modules. ...

Depending on where your Lasernet build is located, Lasernet Developer may need to be run with elevated permissions. For example, elevated permissions are required to save data to the Program Files directory. If you require elevated permissions to sa...

The Lasernet licenses are linked to the name of the server on which they are running. By renaming the server, you have stopped Lasernet from recognizing that you are on the same server that you have a license. To resolve this, follow these steps: ...

Occasionally, when printing to the Lasernet Print Capture, strange characters will appear in the generated Overlays . This is called a ligature. A ligature occurs when two or more letters are joined together as a single glyph (character/symbol): ...

You might find that some of the options/buttons in Lasernet products appear grey and are not accessible. Lasernet needs to be run with elevated permissions in order to interact with certain parts of the system (such as Lasernet Developer accessing t...

When the latest version of Lasernet is installed, it overwrites the preexisting Print Capture printer. If you require an Overlay for an older version, follow these steps: Open Services and stop the Print Capture service. Open a command promp...

While Lasernet can have very fast throughput, a number of factors can cause it to process slowly. This article will describe some checks that can be carried out which may be contributing to any delay in throughput. First, check the size of the data...

This issue generally occurs when a user has upgraded from Lasernet 6.5. The solution and recommended best practice is to use different names for the input and output Object Names. To check this, follow these steps: Open the properties for the ...

You may receive an 'Access denied' message when deploying a Lasernet build., as follows: This is normally caused by the Client Secret set in the License Manager not matching the one stored against the Server in the Config Portal. Solution To...

This article applies to users upgrading from Lasernet 9 (or earlier) to Lasernet 10, both on the same server and with Meta Ports. Lasernet 10 has increased security, with some Lasernet Printer Port settings effected. Therefore, manual steps are ne...

When installing Lasernet Developer 9.6 on a local machine, the following error may occur: Error Service 'Lasernet Print Capture 9' (Lasernet Print Capture 9) failed to start. Verify that you have sufficient privileges to start the system servic...

In previous versions of Lasernet 9 and 10, an error message may appear informing you that emails have failed to send. This issue may begin with some emails failing intermittently and an “Unable to Post; ChilkatLog” error message is present in the La...

Sometimes, when opening Lasernet Developer, the tool bar on the top and the Server / Object menu on the left may disappear. In order to fix this, on the menu bar, click View > Reset Layout . This will repopulate the tool bar on the...

The following error indicates that there was an issue connecting to the Azure Storage account: Lasernet monitor log: You may see this error in the Lasernet Monitor log when trying to validate the Lasernet server from the Lasernet FO Connecto...

When the setDatabaseConnection() script is missing from your script list with the new configuration for Lasernet Dynamic 365 AX 6.1.0.1 and newer, it is added to the default configuration 6.1.0.4. Multiple Azure Storage Connections Support Since...

The purpose of this article is to provide a guide to troubleshooting and resolving the following error you may see in Lasernet Monitor on the Azure Storage Printer module when printing a report to a Lasernet cloud printer: Error Azure Storage -...

This article provides a solution for the following error that may appear in Lasernet Developer: Error Unable to create file; [FilePath] This error occurs when the Lasernet Developer is trying to access a file path that is too long. The m...

On rare occasions, a non-breaking space is used in data rather than the standard space/extra character. When a non-breaking space is used as part of an amount in Regional Profiles or in the script, it will cause display issues as it is not support...

This article will explain users how to handle the following error: Error LoadLibrary failed with error 87. The parameter is incorrect. Support is required for the fast and smooth drawing of lines and objects in Diagram and Job Modes. We reco...

Due to rules set in C++, JobInfo names cannot have special characters in them for use with JobInfo Substitution ( JobInfo name inside hashtags to return value). Examples Allowed: Username _Username _1Username User_name U1sernam...

An unknown bug in earlier versions of Lasernet meant that sometimes the Input Format is set as N/A . In version 8, the Form Engine analyzed the form and identified it as XML. However, in version 9, this does not happen - nothing is processed,...

After importing a configuration created in an older version of Lasernet to Lasernet 9, an error log can occur when a job is exchanged between two services/servers. Error Failed to pass job: Cannot assign requested address This happens within ...

Sometimes, when sending emails through a mail gateway, a PDF attachment can get corrupted. To resolve this issue, follow these steps: Set the attachment type to application/pdf instead of text/plain, which is the default. Set the JobInfo m...

After Windows ® update KB4338815, the Lasernet Developers Update function will not work anymore. Every time a user clicks Update , the services do not respond, and they cannot be stopped in the Task Manager. Reboot the machine every time you ma...

The purpose of this article is to provide a solution to the following error message which may be displayed when deploying in Lasernet Developer: Error Deployment failed Could not transfer to LNTest910 (Connection refused) To solve this ...

Printing will fail if you try to print to a shared printer on a Windows ® 2012 server using a UNC path before manually establishing a connection to the printer. You should disable the popup by setting a group policy. There are two Point and Print...

Note This article applies to Lasernet 7/8 and SharePoint 2013. The SharePoint Output module sometimes fails when uploading files. When files are small, the issue is rare. However, with larger files, there can be a failure, described by the f...